Frequently Asked Questions

How bright are they?

After charging, our prints are super bright for the first few mins and then luminosity gradually diminishes over several hours

How long do they need to fully charge?

This depends on the strength of the light source used, but generally it takes only about 5 minutes of light exposure to activate the glow effects.

Generally speaking, the more light exposure the brighter the glow effects observed.

Do I need to plug into a powerpoint?

No. The prints are photo-luminescent which means they are passively charged by ambient or an external light source.

The display is non electric and so has no leads or cords to connect.

See notes above regarding lighting and ways to enhance the glow effects.

What makes them so special?

Where other glow-in-the-dark products tend to produce a generalised, greenish homogenous luminescence, we exploit advanced state-of-the-art, patented production methods to produce high-contrast, nuanced, multicoloured glow effects!

Turn off the lights, and our glow is vivid and dramatic! 

Can I get the glow print installed?

Our glow prints are delivered fully framed ready to hang (or display on countertop) and wall mounted displays can be installed by our national frame partner Fantastic Framing.

Fantastic Framing are experts in mobile framing and onsite hanging services for the larger capitals throughout Australia including Sydney, Brisbane, Perth and Melbourne.

Please don't hesitate to contact the friendly Fantastic Framing team for advice on any glow print anytime via their web portal.

Contact them directly to discuss your particular requirements HERE

For general tips on installation check out our 'Product Care + Installation' page.

 How do I maintain my glow print?

Check out our 'Product Care + Installationpage.

How accurate is my moon print?

We use software to identify the MOON PHASE on your nominated date. The software draws from constellation and lunar data published by space agencies. The precise stage of the synodic 29.5 day month is identified and correlated with the MOON PHASE representations published by NASA's Scientific Visualization Studio. 

The axis of the MOON PHASE is adjusted to reflect a viewer's perspective from either the Northern or Southern Hemisphere.

NOTE: This project is not endorsed by or affiliated with NASA, ESA, or any other space agency.

How accurate is my sky mural?

Sky Mural commissions are an artist's impression of the night sky at a particular location & time. The skyscapes incorporate moon phase representations published by NASA's Scientific Visualization Studio. Constellation imagery is generated by Stellarium software which incorporates actual star data published by the European Space Agency (Hipparcos & Tyco Star Catalogues) -

The stars are extracted from published star data. You can confirm the accuracy of your design by looking up your chosen date on open source planetarium software Stellarium.

How accurate is my star chart?

As with our Sky Mural templates, our star charts incorporate actual published star data. You can confirm the accuracy of your design by looking up your chosen date on open source planetarium software Stellarium.

Can I get a refund if I change my mind?

We do not offer refunds for change of mind.

Please consider your purchase carefully before making your purchase.

Please refer to our store policies section 4 of our terms of service:

 What if there is a problem with my print?

We take great care to produce our work and endeavour to achieve client satisfaction. 

Please contact us immediately in the event you are have any concerns.

We fully comply with Australian consumer law.

Please refer to section 4 of our terms of service:

Note: The products are a novel print item, non-archival quality, are produced with commercial grade graphic media and have a limited life cycle subject to variables outside our control (7.1.3). Accordingly, we do not offer any warranty or guarantee our products or services except as extended under applicable Australian consumer law.

There are some lines on the print when I look close up, is this normal?

Yes. The advanced print method used to produce the works may create slight lines/banding that can be observed at close range. The industry-standard correct viewing distance is the diagonal measurement of the finished display, multiplied by a factor of two. If there are no visible issues from this distance then the product is acceptable.

Still have a question?

Contact Us via our web enquiry form (Click below): 



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